Cancel Web Hosting with Select Solutions

 
 

 

 

While we regret to lose a hosting customer under any circumstances we do understand that for various reasons people do decide to move on. Sadly many hosting services feel that customer service ends when a customer tells them they are moving on. We disagree with that philosophy. We believe in good customer service from start to finish.

The first thing we recommend that you do is to let us know what your intentions are. If you wish to transfer your site to another hosting company, we must approve transfers from registrars and do many things on our end to ensure your move goes smoothly and completely. This can include many things such as approval of transfers with registrars and removal of old files which prevent your new host from being seen from our system. The nature of web hosting demands that in some way we be part of the transfer process. Failing to let us know of a move or termination only jeopardizes your own web site and investment.

When you let us know also please be kind enough to let us know if your move is due to some failure to deliver services or meet expectations on our part. If there is still an opportunity to make things right we would love to know. We won't badger you to stay with us however if there is something we could do let's talk about it. It is much easier to retain your current web host than to move to a new one. We try very hard to give good customer service to our hosting clients. If there is something we can do better please let us know. We can't improve if we don't know. You can email accounts@selectsolutions.us with any problems or questions. You can also call us at (706) 742-2151 or 888-526-5654 to discuss any hosting issues.

 

If your intention is to cancel hosting with us, please send us the below contact form and we will honor your request. A Zip file of your website can be provided for a nomal fee of $50.